Instance unreachable

[tomcamish]

Hi All,

i hope i've put this in the right place.

I have remote access to a ServiceNow Eureka instance, our Dev one, which is installed on a Linux server. The setup is strange in that the server itself is hosted and maintained by another company - my team is responsible for the software.

I have previously been able to get to the ServiceNow page using the URL and log in etc, however I now get "Page cannot be displayed". I can get to our Live instance which is set up in the same way.

The only access I have onto the server itself is via Putty into the operating system, but as i've only been trained in setting up the user interface, i dont know enough about the installation of SN to be able to find where the problem lies (my suspicion is a firewall issue but i have been told to check everything else first).

Are there any services I can check the status of to try and figure out why I can't get on there?

The 3rd party has rebooted the server for me which didnt do anything.

Thanks in advance.

[jeffreyluto]

This awhile ago for you but I inherited an on-premise instance install on Linux where I don't have VMware access only browser or SSH. What I found this command like mentioned helps tail -f logs/localhost_log.insertdate

and ./startup.sh in the service directories  like /glide/nodes/svc_16001, /glide/nodes/svc_16000, /glide/nodes/svc_16002.  I also rountinely check with the database team to ensure the listener is up for Oracle and archiver logs are not full.  

What did it end of being? I am working with issues at times myself.