Integrating Service Now with 3rd party tools ?
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‎09-03-2015 02:48 AM
Hi All,
We want to integrate SNOW with a tool, which use the following method of communication : -
- cXML
- EDI
- OCI
Protocol :- HTTPS
Just wanted to check whether SNOW is able to communicate via any of above methods. If anyone had done this kind of integration, please let us know.
We majorly want to integrate via REST only, as the tool with which we want to integrate does not support SOAP.
Any help is greatly appreciated!
Regards,
Gaurav
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‎09-03-2015 10:15 AM
Hi gaurav,
ServiceNow has a few API's built-in:
Web Services - ServiceNow Wiki
Direct Web Services - ServiceNow Wiki
None of the formats you mentioned are natively supported- we don't have a processor that reads cXML, and turns it into a record in ServiceNow, for instance. However, you can write one.
Service-now Processors and Platform Development
If I were in your shoes though, I'd probably want to handle the transformation before sending or requesting data from ServiceNow. You can use a wider range of technologies to convert from whatever inbound format you have to an outbound JSON object, and then send that up to ServiceNow.
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‎10-07-2015 06:16 PM
Hi Cory,
Just wanted to need some more information on similar lines. As we are planning to go with cXML approach. So could you please help me like how one have to proceed to implement these kind of integration.
The other tool does not support, SOAP and API. So how 3rd party tool will send their xml to Service Now ? What needs to be configured on Service Now end , which generates the End point or something which we can share with client for sending data ?
TIA,
Gaurav
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‎09-03-2015 10:40 AM
We have a SOAP integration delivering a cXML payload to our vendors for PO processing. It is definitely possible from the platform.
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‎10-27-2015 05:41 PM
G'Day Robert,
We are about to jump blind-folded into a cXML integration (we would love to use SOAP or REST) and was wondering if we could discuss your experiences and recommendations.
Thanks
_)erry
