Developer

Resolved! My Requests for Employee Center Portal - Need to add additional custom tables

Hello, I recently opted in for the Enhanced Request Experience and now have a different setup for the My Request page that is showing at the top of my employee portal in the Employee Center Header. The current default OOB view looks to only be showi...

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how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

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How to capture Teams meeting call duration in ServiceNow after call ends

Hii Good Day!We have integrated Microsoft Teams with ServiceNow Using the flow, we are creating the Teams meeting URL and posting it in work notes.When users click the URL, the Teams call starts.After the call ends, how can we capture the actual call...

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List Collector onChange – Detect only newly added sys_id

Hi Team,I am facing an issue with a List Collector variable in ServiceNow (Catalog Client Script – onChange) and need guidance.RequirementI want to show an info message only when a specific sys_id is selected for the first time in the list collector....

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EVAM View Template - JSON Configuration

If you’ve setup an EVAM data resource for the UI Builder or followed along with @Brad Tilton's blog, you’ll know that as part of the setup steps, you have to configure a View Template [sys_ux_composite_data_template] using some JSON magic. After som...

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Now Experience UI Framework

Resolved! Interaction tab

Good morning,I have added the interaction related list to incidents, requests and RITMS but they tab is not showing up. If I attach an interaction thru the interaction_task then the tab shows up. How do I make the tab show on the forms even if its ...

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Automating Knowledge Base Migration and Creation into ServiceNow(AI or NON AI)

Hi Community,Our organization is currently moving from a legacy platform (non-ServiceNow) to ServiceNow, and we need to migrate/create a large number of Knowledge Base in ServiceNow.Instead of creating KB bases manually one by one, we are looking fo...

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Legacy WF VS Flow Designer : displaying Waiting for approval stage on ordered page

Hi, I'm actually facing a difference between Legacy WF and FLow Designer, concerning the display of a waiting for approval stage. I have a catalog item, named Mobile phone, that I've migrated from WF legacy to Flow Designer. When I'm ordering my ite...

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Workspace advanced view filter - how to restrict search results like a reference qualifier?

Hi, I'd like to restrict the search results when using the advanced view filter on the workspace. Example "opened by" should only show results with sys class = user, right now it's showing everything. Anyone know how to achieve this? Thanks.

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PDI stays offline

Hello all, I see that my PDI stays offline and I cannot bring it back online. Two days ago it was working fine , not sure what happened.

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How To Add Dashboard in Service Portal Page

Hello all,I want to add a dashboard to the service portal page. how can I achieve this functionality please guide me on this.Thank You.

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ATF - Reusable Test - Input Variables - Make it Dependent

Hello all - I am trying to create 2 input variables in my reusable test, and make one dependent of another like parent-child. I can see fields dependent and dependent on field in input variables table.So, trying to use like:Set Child variable's depen...

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SOW Change Record – Overview Tab Loads Blank

Hi everyone, I’m running into an issue with Service Operations Workspace (SOW) where the Change Record loads with a blank Overview tab, and I’m hoping someone can point me in the right direction. Here’s what I’ve already validated: I am using base UI...

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How to resolve this error "Email contains the same Message-ID as a previous sent email..." in PRB

Hi All, One of my instances, have been upgraded to Australia release and I am trying to send an email for a Particular Problem ticket, the email is being received within servicenow but is not being added in the work notes of Problem record. Below is...

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PDI Recovery Assistance Needed – Instance Stuck in Refreshing State

Hello Team,My Personal Developer Instance (dev273790) is currently stuck in “Refreshing Instance” state and shows an “unscheduled maintenance” message after a period of inactivity.This instance contains an actively developed Student Help Desk project...

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