Integrations with SolarWinds Issue - SN Message = 'User Not Authenticated

[ChrisJ76]

Hi, we are trying to setup the intergration with Solarwinds.

• We get the Connection successfully verified. tick green
• the status is up in solarwinds to the Service Now instance
• Can login to service now with the account ok
• Can use postman to create a incident with the same account details 
  
• We have checked this https://support.solarwinds.com/SuccessCenter/s/article/Error-Querying-ServiceNow-instance?language=e...
• but when trying to use solarwinds get the following errors

[36] ERROR SolarWinds.SNI.Integration.Execution.OperationExecutor - Error occurred when executing operation:

SolarWinds.SNI.Client.SNClientException: ResponseURI = 'https://xxx.service-now.com/api/now/table/x_sow_intapp_incident_integration', StatusCode = '401', StatusDescription = 'Unauthorized'

SN Message = 'User Not Authenticated', SN Detail = 'Required to provide Auth information'

---> System.Net.WebException: The remote server returned an error: (401) Unauthorized.

have logged ticket to SolarWinds and we are not getting anywhere with them or their developers. 

any suggestions? 

[Mike_R]

You tried that same exact rest call in postman? https://xxx.service-now.com/api/now/table/x_sow_intapp_incident_integration

or did you POST to the incident table directly from postman?

Asking because "x_sow_intapp_incident_integration" is different than "incident". The user account might have access to create an incident but not be able to write to x_sow_intapp_incident_integration table.

[ChrisJ76]

Thanks for your reply, Yes the user has access to that table  and when using postman is to that table as well

 

[Mahendra RC]

Hello @ChrisJ76 

I am not sure if this will help or not.. but could you please check once if the port 443 is open on the server where the solarwind is hosted and also the ServiceNow IP address are updated in firewall access rule.