Interaction between Scoped Applications on Different Instances
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05-31-2023 11:36 AM
Hey, folks!
I'm trying to figure out if it's possible for a Scoped Application on one instance to talk to one on another instances. Throghout my googling, I've seen a number of different suggestions but haven't figured out the right approach yet.
I first tried scripting with an object called the "RemoteGlideRecord" as suggested in some forum online. But it doesn't seem this is a thing since I can't find it in the serviceNow reference. Only the GlideRecord. So either it's no longer supported or was a third-party class or something?
Then tried looking for "remote instance" in my ServiceNow instance and found a section that seems to allow you to create and test the connection to a remote instance by specifying the URL and credentials to that remote instance. But I didn't figure out where I would use that entry to then speak between instances.
The last thing I tried (so far) was looking into a plugin on the ServiceNow store called the "ServiceNow Remote Instance spoke." I see that it has 1 out of 5 stars as a rating and seemingly one review. So something tells me folks don't actually use it. And I didn't look into it any further just yet as I'd first have to find out who in my organization would be responsible for getting the plugin.
So I guess what I'm looking for is the most recommended best practice for scoped applications on one instance to talk to another scoped application on another instance.
Thanks,
B.
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06-02-2023 10:10 AM
okay, so the link you provided is definitely a page I've come across and bookmarked when I started looking into this...which is what led me to that REMOTE INSTANCE SPOKE they highlight. And I assumed that would be the way to go since I don't necessarily want to synch data yet (INSTANCE DATA REPLICATION). And felt the REMOTE PROCESS SYNCH would be something I'd do after I had the basics of instance interconnection down.