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Interaction between Scoped Applications on Different Instances

Brizky
Giga Expert

Hey, folks!

 

I'm trying to figure out if it's possible for a Scoped Application on one instance to talk to one on another instances.  Throghout my googling, I've seen a number of different suggestions but haven't figured out the right approach yet.

 

I first tried scripting with an object called the "RemoteGlideRecord" as suggested in some forum online.  But it doesn't seem this is a thing since I can't find it in the serviceNow reference.  Only the GlideRecord.  So either it's no longer supported or was a third-party class or something?

 

Then tried looking for "remote instance" in my ServiceNow instance and found a section that seems to allow you to create and test the connection to a remote instance by specifying the URL and credentials to that remote instance.  But I didn't figure out where I would use that entry to then speak between instances.

The last thing I tried (so far) was looking into a plugin on the ServiceNow store called the "ServiceNow Remote Instance spoke."  I see that it has 1 out of 5 stars as a rating and seemingly one review.  So something tells me folks don't actually use it.  And I didn't look into it any further just yet as I'd first have to find out who in my organization would be responsible for getting the plugin.

So I guess what I'm looking for is the most recommended best practice for scoped applications on one instance to talk to another scoped application on another instance.

 

Thanks, 

 

B.

5 REPLIES 5

okay, so the link you provided is definitely a page I've come across and bookmarked when  I started looking into this...which is what led me to that REMOTE INSTANCE SPOKE they highlight.  And I assumed that would be the way to go since I don't necessarily want to synch data yet (INSTANCE DATA REPLICATION).  And felt the REMOTE PROCESS SYNCH would be something I'd do after I had the basics of instance interconnection down.