Interface with external applications

[Catherine13]

Hi, 

I need to set up an interface between ARIS (Software AG) 10.1 and ServiceNow. This interface will send from the CMDB, the CI updated to ARIS (SaaS).
Has anyone already set up this type of interface, otherwise how do I get started? Thank you in advance for your feedback

[Pradeep Sharma]

Hello Catherine,

You can build this integration via IntegrationHub (action designer) and configure the flow to trigger this based on conditions from ServiceNow. 

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/integrationhub/concep...

- Pradeep Sharma

[Catherine13]

Hi Pradeep, thanks for your quick reply.

The flow will be ServiceNow -> ARIS and newer ARIS -> ServiceNow, so I am not sure that the integration hub is justified. Am I correct?

[Mike W_]

Since you probably want this as a scheduled job, not necessarily working from within the context of a workflow, you could just write it as a REST scheduled task, as well.  If ARIS supports REST web services, you just create your REST message/endpoint, and invoke that from the script include.

[Catherine13]

Hi Mike, your recommandation matchs with the needs 🙂

Do you have an idea of the development charge?