Interview Questions

[Sudesh Ram]

 Hi Team,

     Can any one Please provide me Interview questions on,

1. Notifcations,

2. ACL,

3. Workflows,

4. Business Rules.

5.Service Portal

6.Service Catalog

[Anurag Tripathi]

Precedence of the ACLs is always important, it can be tricky so make sure you do understand the concept.

Overall id say dont focus on the questions, but rather if you have worked on it you can answer questions even if they are confusing. If you haven't worked the interviewer can always catch that. AND its perfectly alright to say if you dont know anything or any module of servicenow. If they interviewer is smart they will evaluate based on whether you can find your way rather than if you know it.

[Coleton]

1. Notifications: A business partner requests that you create notifications which send specific information about the request, to the requester. However, some of the requested notifications directly conflict with the OOTB (out of the box) notifications. How do you handle this situation?

2. ACL's: You've been asked to develop a way for certain tickets to be hidden from other users if they're not part of a specific assignment group. How would you approach hiding those records from the incorrect users? What would you consider "best practice" to be for this scenario?

3. Workflows: A business partner sends you a workflow for a request they would like built out. You've read through the requirements and noticed flaws in the logic, which would make the workflow overly complex/customized. What would be your next steps in resolving these workflow problems?

4. Business Rules: What are the differences between business rules that run 'before, async, after'? Provide a scenario for each instance of when a rule should run. How can order effect business rule behavior and is it important?

5. Service Portal: You're tasked with adding new categories to the Service Portal, how would you create these categories and what would be your process for grouping the correct items?

6. Service Catalog: How would you begin creating a new catalog item? Differences between a catalog item and a record producer?

The last two questions are such generic areas, it's hard to ask too many questions on the Portal/Catalog. Hopefully this helps.

[Santosh_Ksagar]

Hi Sudesh,

Please, find Interview questions on,

1. Notifcations,

a) How can you send notification using UI action?

b) How to send notification through workflow?

c) How to configure inbound/outbound email notification?

d) What are the ways to send a notification?

e) Notification activity in workflow and its use case?

f) Scenarios where you have configured notification?

2. ACL

a) How ACL works?

b) I have BR, ACL, CS, and UI policy what will be their order of execution?

c) Difference between * and none in ACL?

d)  If I write ACL for number field as read-only at the same time if write UI policy as not read-only means editable what will happen?

e) What is the difference between Table.none and Table.* ACL?

f) When ACL is applied over the update and delete actions, then which one gets executed first?

g) What are types of ACL? 

3. Workflows

a) What are Workflow activities and explain each with its use?

b) Using workflow if I want to create 4 task which is dependent on each other how can you do that?

c) How to pass value from one activity to another activity in the workflow?

d) How to send notification through workflow?

e)  What is run script activity in the workflow?

f) Difference between Workflow and execution plan?

g) Have you used approval co-coordinator activity in the workflow? How does it work?

h) How to stop parent table workflows for specific child table?

4. Business Rules

a) What is Business rules? What are its type?

b) How to abort business rule?

c) Difference between async & after business rule?

d) What is global business rules?

e) I have one business rule I have set condition as active is true and insert the record in sys_user  table and I have set to run before business rule but I didn’t check update or insert checkbox will that business rule work?

f) If we had set the priority as 1 on client script & we have set the priority as 2 on Business Rule what value will save in the table?

5.Service Portal

a) What is portal page?

b) What is widget?

c) Tell me about AngularJs and what are some angular tags you used?

d) What are the client and server-side global objects in the portal?

e) What are some portals APIs?

f) I want to hide the menu of service portal if the user has not logged in? How to achieve this?

g) How portal client script is different from client script?

6. Service Catalog

a) What is catalog client script?

b) What is use of service catalog?

c) Difference between record producer and catalog item?

d) Difference between order guide and catalog item?

e) How to display catalog item by location?

f) How to reuse variable set in catalog item?

g) You have to Import 300 catalog item into the ServiceNow, how will you achieve?

h) For two catalog items, there should be two tasks to be generated but the scenario is second task did not generated so how how will you find the cause?

i) What activities you have done in service catalog?

j) What activities you have done in service catalog?

k) What is producer variable?

Please mark my answer as correct and close the thread so that others can also benefit.

Regards

Santosh Kshirsagar

www.dxsherpa.com

[BHARGAV10]

Hi

As per above interview questions please provide answers.