Is it possible to add work_note and /or comment to incident ( or other table) work_notes field?

[EvgeniyG]

Let's say I add a comment to incident record. 
The comment would be added to sys_journal_field table.
Is it possible to add this  work_note and /or comment to incident ( or other table) work_notes field?

By business rule? How would such script look like?

Thank you,

Evgeniy

[Maddysunil · Accepted solution]

@EvgeniyG 

I think you can create a new field on the incident table (or any other relevant table) to store these notes or comments separately from the work_notes field.

1. Create a new field: Navigate to System Definition > Tables and find the table where you want to add the new field (e.g., incident). Create a new field of type Journal or Text to store the work notes or comments.

2. Modify UI Policies (optional): You might want to modify UI Policies to control when and how users can add work notes or comments to this new field.

3. Update Forms and Layouts: Modify the forms and layouts to display the new field where appropriate. You can adjust the layout to ensure that it fits your requirements and improves convenience.

4. Testing and Validation: Test the new functionality thoroughly to ensure it meets your requirements and doesn't conflict with existing processes.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Amit Pandey]

Hi @EvgeniyG 

Yes, you can create custom journal fields on the table you want.

Regards,

Amit