Is it possible to attach a custom signature per user to email templates?

[sherman_1206]

Our analysts process many tickets on a daily basis and have become fond of email templates to make communicating with customers easier. However, we have had many analysts ask if its possible to attach a custom signature to their email templates?

They are using the email macro on the incident form for example to popup and select a email template to send back. Is there a way for them to further personalize these?

My initial thoughts were to potentially add a signature field to the sys_user table. Then write a simple GlideRecord query to pull the users signature and toss it into the email template however it appears the email template does not allow for this type of scripting.

Has anyone achieved this? If so how?

[Nick65]

Yea I guess I didn't see the need for the record info in a user's signature.

[sherman_1206]

Generally speaking I like to avoid the one off quick messages.   Usually incident comments are automatically sent to a customer.   In those situations, its not to include assignee's signature if they want to add personal contact information.  

Quick messages can work but provide less features for my usage.  

[Nick65]

Or I misunderstood the original question

[favian1]

I implemented a signature on the email client for quick messages, but it only works if the Incident is assigned to the user. Here is how I accomplished it:

1) Created a HTML field (u_email_signature) on the user record.

2) Added a variable ( ${assigned_to.u_email_signature} ) to the quick message templates. I also created a quick message with just the variable ( ${assigned_to.u_email_signature} ) so analyst can apply the quick message then type in whatever they need too.

Please let me know if you have any questions.