is it possible to attach pdf to article body of knowledge articles without formatting?

[Ramu8]

is it possible to attach pdf to article body of knowledge articles without formatting?

Please advice

[Runjay Patel]

Hi @Ramu8 ,

Attaching a PDF directly to the Article Body of a Knowledge Article isn't supported as a file attachment. However, you can Attach the PDF to the Knowledge Article and Provide a Link

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[Balakrishna_ABK · Accepted solution]

Hi @Ramu8 ,

Of course we can convert the .PDFs/PPT's to .DOCX, then import those documents using the OOB functionality, but the formatting is never perfect.

Here is a solution where we can attach .PDFs/PPT's as article body without formatting.

Step1 : Update the OOB Script include: HTMLSanitizerConfig
Step2: Create a knowledge article and attach required pdf to it.
Step3: Goto ‘sys_attachment’ table and copy the sys_id of the required pdf.
Step4: Update the source code by pasting the sys_id which you copied.
Step5: Save and Publish the Article.

Your Article will be displayed with perfect alignment.