Is it possible to automatically open the chatbot in Service Portal landing page?

[Rajini2]

We are in Utah and trying to automatically open the chatbot on the service portal landing page.  Is this possible?

[Mark Roethof]

Just download the share item.

[Sohail Khilji]

Hi @Rajini2 , 

Yes it is possible , refer this article which explained on how to open a chat bot on portal while landing.

https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-open-virtual-agent-chat-bot-auto...

I hope this helps...

[Rajini2]

Yes, I tried "Toggle Chat client automatically", it is not working for me. This is my script, 

Server Script:
(function() {
	/* populate the 'data' object */
	/* e.g., data.table = $sp.getValue('table'); */
	
	data.chatbottime = gs.getProperty('toggle_chatbot_time');

})();

Client Controller:
api.controller = function($scope) {
    /* widget controller */ 
    var c = this;
		
	$scope.showChat = false;
	$scope.toggleChat = function() {
		$scope.showChat = !$scope.showChat;
		$('a#va_chat').toggleClass(' active-chat');
		var isOpen = $('button.sp-ac-btn.open').length != 0;
		if($scope.showChat){
			if(!isOpen) {
				$scope.$$postDigest(function(){
					$('button.sp-ac-btn').trigger('click');
				});
			}
		} else {
			if(isOpen) {
				$scope.$$postDigest(function(){
					$('button.sp-ac-btn').trigger('click');
				});
			}
		}
	};

    c.toggleWindowAuto = function() {
        $scope.toggleChat();
    };
	
};

Link:
function link(scope, element, attrs, controller) {

	var c = scope.c,
		$timeout = $injector.get('$timeout');

	$timeout(function(){
		if(!c.isOpen) {
			c.toggleWindowAuto();
		}
	}, c.data.chatbottime);
	
}

[Mark Roethof]

Just download the share item = works.

[Mark Roethof]

Hi there,

Yes thats possible. You already found my article on this, just download the share item and add the widget to your portal page.

I also just tested it, still works fine.