Is it possible to change the state closed incidents to inprogress

[Srinivasu2]

Hi Community,

i have a requirement in service now, one parent ticket with 325 child tickets have been resolved instead of cancelled

need to cancel that parent incident , so that all the child will be cancelled too in service now

since the tickets are closed, i couldn't make that changes

will it be possible for you to change it?

Thanks & Regards,

Srinivasu

[Dr Atul G- LNG]

Hi @Srinivasu2 

No, we cant reopen the closed  / cancelled incidents. You can try with fix script and check but do thsi in dev instance first.

[Srinivasu2]

Hi @Dr Atul G- LNG ,

Could you please share script which we can use in Fix script

Thanks,

Srinivasu

[Dr Atul G- LNG]

Sorry mate, I am a dev who can support on script.

[Moin Kazi]

Hi @Srinivasu2 ,

You can cancel your parent incident using a fix script; however, you also need to cancel all 325 child incidents using a fix script as well. In ServiceNow, if the active or inactive parent incident is canceled, the child incidents will not be canceled automatically due to out-of-the-box (OOB) functionality. You will need to either cancel them manually or use a fix script to handle the cancellation of those child incidents.

I hope this helps you!

Regards

Moin