is it possible to include knowledge short description as a reference variable in Catalog item form?

[MohammedYaseen]

hi All,

I have a requirement where the users will try submitting changes for knowledge articles using catalog form

I have a variable for the user to select the article name.

But i am unable to reference using article short description as its not reference field.

I can only give Knowledge article number. But user will not be remembering knowledge article number

Is there any way for user to type the article short description and it brings the details about article in catalog form?

Thanks,

Yaseen

[Robbie · Accepted solution]

Hi @MohammedYaseen,

There sure is. Whilst only a single field can be used as the default display value across the platform, you can easily configure the field, in your case the catalog field, to also display the short description which can also be searched upon. When a user starts typing, all articles either starting with the word typed will display. You can even leverage the 'contains' query using the * operator.

See the screen shots below, but essentially add the following syntax to your Knowledge field 'Variable attributes' under 'Type specification tab' (See below) which is referencing the kb_knowledge table. This is easily achieved.

Syntax: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=number;short_description,ref_ac_order_by=number,ref_ac_columns_search=true

Where to find the 'Variable attribute' field' (Right click on your Knowledge field to configure variable):

Look and feel:

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Thanks, Robbie

[Ankur Bawiskar · Accepted solution]

@MohammedYaseen 

you can use the approach shared by @Robbie where user can search with different columns and they need not remember the article number

[MohammedYaseen]

Thanks Ankur. It worked. Appreciate your support