Is it possible to provide the approval deletegate access to somone else within a workflow.

[VIKAS MISHRA]

We have a change request workflow where through "Approval - user" activity the approval triggers to "Service Owner" and this service user is dynamic which comes from the CI record added to the Change request. 

As per requirement we should always provide the access to service owner that he can delegate his approval of this particular request to someone else, it it possible? if yes then how. 

below is the activity 

Below is the script which is added under this activity.

answer = [];

var grmanaged = new GlideRecord("task_cmdb_ci_service");
grmanaged.addQuery("task",current.sys_id);
grmanaged.query();
while(grmanaged.next()) {
    answer.push(grmanaged.cmdb_ci_service.owned_by);
}

[Shivalika]

Hello @VIKAS MISHRA 

Yes, below 👇 you can add into above "Run script" activity or you can create a new one. 

var grManaged = new GlideRecord("task_cmdb_ci_service");
grManaged.addQuery("task", current.sys_id);
grManaged.query();

while (grManaged.next()) {
var owner = grManaged.cmdb_ci_service.owned_by;
if (owner) {
var grDelegate = new GlideRecord("sys_user_delegate");
grDelegate.initialize();
grDelegate.user = owner; // Assign the owner as the delegator
grDelegate.delegate = "<delegate_sys_id>"; // Replace with the delegate's sys_id
grDelegate.start_date = gs.nowDateTime();
grDelegate.end_date = gs.dateGenerate(gs.daysAgo(-30), "00:00:00"); // 30 days from today
grDelegate.insert();
}
}

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[VIKAS MISHRA]

Thanks for your reply 

but how can i add delegate's sys_id as mentioned in below line of code. it should dynamic check the sys id if service owner wants to delegate his approval to someone

grDelegate.delegate = "<delegate_sys_id>"; // Replace with the delegate's sys_id

[Shivalika]

Hello @VIKAS MISHRA 

Then make it dynamic, you can put the whatever field it is on which delegate is stored by owner. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Ankur Bawiskar]

@VIKAS MISHRA 

you should have delegate configured for those owners already in "sys_user_delegate" table

If you dynamically create records into that table, the table will become huge and difficult to maintain.

If my response helped please mark it correct and close the thread so that it benefits future readers.