We have a change request workflow where through "Approval - user" activity the approval triggers to "Service Owner" and this service user is dynamic which comes from the CI record added to the Change request.
As per requirement we should always provide the access to service owner that he can delegate his approval of this particular request to someone else, it it possible? if yes then how.
below is the activity
Below is the script which is added under this activity.
answer = [];
var grmanaged = new GlideRecord("task_cmdb_ci_service");
grmanaged.addQuery("task",current.sys_id);
grmanaged.query();
while(grmanaged.next()) {
answer.push(grmanaged.cmdb_ci_service.owned_by);
}
