Is it possible to remove SLA for one Catalog item ?

[prash4]

My client has asked us to remove SLA for a catalog item. is it possible? if yes little help would be much appreciated. 

[Saurabh Gupta]

Hi,
You can put the exception in the start condition of the SLA.

[AshishKM · Accepted solution]

Hi Prash4,

Please check SLA definitions, and add the condition to exclude the said catalog item. SLA will not trigger after updated SLA definition.