Is it possible to remove SLA for one Catalog item ?

prash4 · ‎02-21-2023

My client has asked us to remove SLA for a catalog item. is it possible? if yes little help would be much appreciated.

AshishKM · ‎02-21-2023

Hi Prash4,

Please check SLA definitions, and add the condition to exclude the said catalog item. SLA will not trigger after updated SLA definition.

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Saurabh Gupta · ‎02-21-2023

Hi,
You can put the exception in the start condition of the SLA.

Thanks and Regards,

Saurabh Gupta

AshishKM · ‎02-21-2023

Hi Prash4,

Please check SLA definitions, and add the condition to exclude the said catalog item. SLA will not trigger after updated SLA definition.

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution