Is it possible to view a knowledge article workflow?

[abrahams]

I am having issues with a knowledge workflow.  The approval is getting auto cancelled and I need to find out why.  Is it possible to view a workflow in progress similar to ability available in a requested item?

Would anyone know what would cause a knowledge approval to be auto cancelled?

[Utpal Dutta1]

Hey Abrahams,

For the workflows that require approval, you can configure which users can approve or reject by editing the getApprovers() function in the KBWorkflow script include.

Refer to this doc: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge-management/ref...

Also this blog post might be really helpful to you: https://community.servicenow.com/community?id=community_blog&sys_id=5a6dea29dbd0dbc01dcaf3231f9619df

If i was able to answer your query then please mark my answer Correct and Helpful.

Thanks and Regards:

Utpal Dutta

[Miguel Donayre]

hello @abrahams 

you can go to Workflow --- all context and it shows you all the workflow that has been triggered

one a record and in the related list section click on the "show workflow" link and it shows you the workflow 

You can also check the workflow and see if there are conditions set to cancel the approval. 

I would also check to see if the approvers have an email address on their user accounts. 

[abrahams]

I discovered my issue.  The members of the group used for approvals were removed.  Once I put them back, things worked as expected.  Thank you so much for all your help!

[Anjali Priya]

Hi Abraham,

Were you able to find how to view workflow of any KB article in a similar way we view workflow for service requests? Actually, in my case, the KB article is routing to wrong approvers for approval so I wanted to check the workflow.