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Is there a limit on the number of values for a reference qualifier

Cupcake
Mega Guru

I created a table that has a list of item descriptions, in which I only want certain descriptions to be displayed based on the category. I submitted a previous question and it was suggested to use reference qualifiers. So I did, now the dilema is one of the categories has about 19 descriptions that I want to be visible if that category is selected. I had no issue setting up the reference qualifier but after the 4th value, all of the other values are removed.

See screenshots below:

        FYI: I tried different options such as Item Desciption CONTAINs and then kept selecting OR,

                      I tried Item Description IS and the exact name of the description, followed by selecting OR,

                      I tried Item Description is one of and pasting all the values in the list.

No matter what I used, it is only allowing 4 values.

find_real_file.png

Am I doing something wrong?

Thanks,

Karen

1 ACCEPTED SOLUTION

Yes, that will more easy to code and maintain. Add a field called category to map all the descriptions to different categories.


View solution in original post

21 REPLIES 21

Shamma Negi
Kilo Sage

Hi Karen,



I don't think there is any restriction for values in reference qualifier.



See the link below:



Reference Qualifiers - ServiceNow Wiki


Regards,Shamma Negi

Thank you Shamma for providing the reference qualifier link. I've already reviewed that and I see using a simple reference qualifier (which is what I am using) that there is a limit of only 13 conditions.



find_real_file.png



I reached out to the community to see if anyone else was having the same problem. Some of my simple reference qualifiers only have a value of 5 but is cutting it off after the 4th value. Now what I am thinking is that I am using the same reference table several times so I am not sure if the system is looking at the conditions in total or individual for each variable.


Hi Karen,



It might be. I didn't face any issue regarding this.



Regards,


Shamma


Regards,Shamma Negi

Okay thanks for your comments.