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‎01-10-2017 08:40 AM
I created a table that has a list of item descriptions, in which I only want certain descriptions to be displayed based on the category. I submitted a previous question and it was suggested to use reference qualifiers. So I did, now the dilema is one of the categories has about 19 descriptions that I want to be visible if that category is selected. I had no issue setting up the reference qualifier but after the 4th value, all of the other values are removed.
See screenshots below:
FYI: I tried different options such as Item Desciption CONTAINs and then kept selecting OR,
I tried Item Description IS and the exact name of the description, followed by selecting OR,
I tried Item Description is one of and pasting all the values in the list.
No matter what I used, it is only allowing 4 values.
Am I doing something wrong?
Thanks,
Karen
Solved! Go to Solution.

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‎01-10-2017 10:23 AM
Yes, that will more easy to code and maintain. Add a field called category to map all the descriptions to different categories.
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‎01-10-2017 08:56 AM
Hi Karen,
I don't think there is any restriction for values in reference qualifier.
See the link below:
Reference Qualifiers - ServiceNow Wiki

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‎01-10-2017 09:04 AM
Thank you Shamma for providing the reference qualifier link. I've already reviewed that and I see using a simple reference qualifier (which is what I am using) that there is a limit of only 13 conditions.
I reached out to the community to see if anyone else was having the same problem. Some of my simple reference qualifiers only have a value of 5 but is cutting it off after the 4th value. Now what I am thinking is that I am using the same reference table several times so I am not sure if the system is looking at the conditions in total or individual for each variable.
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‎01-10-2017 09:12 AM
Hi Karen,
It might be. I didn't face any issue regarding this.
Regards,
Shamma

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‎01-10-2017 09:13 AM
Okay thanks for your comments.