Is there a way to close tickets without sending notifications?

[Navaneeth1]

I'd like to close 200 tickets but without sending any notifications. I can't disable the notifications for this process due to some conflicts. 

Is there a way to write a script or any other way to update all these records without triggering the notification condition which gets triggered when the state becomes closed?

Thank you!

[Dr Atul G- LNG]

NO mate, if condition match email will trigger. 

[Sohail Khilji · Accepted solution]

HI @Navaneeth1 ,

Here is your fix script :

var gr = new GlideRecord('incident');
gr.addEncodedQuery('numberINC0001111,'INC004543'); //pass the query for your 200 inc
gr.query();
while(gr.next()) {
gr.setWorkflow(false);   // prevent notifications from going out
gr.state = '3'; // for closing , Set as per your system config
gr.update();
}

[Navaneeth1]

@Sohail Khilji ,

Thank you so much! Could you please let me know if 

gr.setWorkflow(false);

needs to mention my notification action somewhere or will this just not allow any workflow, business rule or notification to run?

[Sohail Khilji]

No, not required to mention anything, just go with the script as given. 

Kindly make the answer as accept and helpful to clear the queue...