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10-12-2025 06:20 AM
Is there a way to know which standard change templates were used to create the Change requests?
Its a new instance on Zurich. I checked in sc_item_produced_record table, but no entries seen there.
1. Is that the table to look at or any other table?
2. If its above table, then any criteria is there? as the records are not showing up there.
Solved! Go to Solution.
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10-12-2025 06:56 AM
Hi @Suggy,
1) On the change table, you can add the below filter.
type = standard
Then right-click on the "standard change template version" column and then select "group by field".
It shows all the template lists which were used to create the records.
Also, every change record has this "standard change template version" field. which shows which template was used to create this field.
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10-13-2025 02:03 AM
@Suggy ,
Yes, the best place is the Change Request [change_request] table in Zurich: look at the Standard Change Template Version field (std_change_producer_version) on each change record, it holds the reference to the template version used.
If that is blank, it means no template was used.
Also, sc_item_produced_record is not the correct table to find which standard change template was used.....
To get a list of all Change Requests created from Standard Change Templates, you can filter Change Requests where type = standard and Standard Change Template Version is not empty....
If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
