Is there a way to manually fire a notification?

JLeong · ‎07-13-2015

I have a number of Service Catalog requests waiting for approval. My email notification did not fire bec of missing condition.

Is there a way to manually push or fire the notification to the approvers so they can approve them? Most of our approvers do not login to ServiceNow, instead they approve requests via email

Thanks!

salemsap · ‎07-13-2015

Hi,

just run a background script like below

var gr = new GlideRecord('sc_req_item');

gr.addQuery('state','work in progress'); // replace work in progress with proper backend value of the WIP state

gr.query();

while(gr.next())

{

gr.update();

}

View solution in original post

salemsap · ‎07-21-2015

Hi Jocelyn,

Could you please mark it as correct answer.So that it will be helpful for the users to find the correct answer.

Gurpreet07 · ‎07-21-2015

You could also create a Run On Demand Scheduled job with same code and you could use it in future as well.