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‎02-22-2024 07:06 AM
I have a field that keeps changing it's value when an additional comment is added. I checked the business rules but couldn't find any. Is there a way to see what business rule, flow or server side script made the change of state?
Solved! Go to Solution.
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‎02-22-2024 08:51 AM
Hi @Navaneeth1
When we work on any record, the client scripts executed. which get captured in Response Timer.
Might be helpful :
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎02-22-2024 07:12 AM - edited ‎02-22-2024 07:13 AM
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‎02-22-2024 07:23 AM
Hi @Navaneeth1
Have you tried to filter the business rule table based on "table" and "Filter condition" contains "comments"
If you can't find anything, please tell us which table it is.
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‎02-22-2024 07:34 AM
Hey @Gustav Aldenbra ,
Tried this but couldn't find anything. It's a custom table inheriting from the global incident table.
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‎02-22-2024 08:51 AM
Hi @Navaneeth1
When we work on any record, the client scripts executed. which get captured in Response Timer.
Might be helpful :
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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