ServiceNow Implementation - Cloning Users when moving to Test and Prod

Joao Manuel Gue
Tera Contributor

‎02-22-2024 01:52 AM

Hello all,

 

Appriciate feedback on the below:

 

My company is doing a new ServiceNow ITSM implementation, trying to understand a few best practices, 

 

When cloning the Dev instance to Test and Prod, is it normal to copy the users? We are using Azure for provisioning, will this generate any conflict?

 

Best Regards

J Guerreiro

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-22-2024 02:06 AM

Hi @Joao Manuel Gue 

Cloning always done in reverse, means

 

From Prod to Dev & Test.

 

My video will helpful for you . 

 

 

https://youtu.be/O45EfHDNOOA

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Batch 12 | Day 27 | Clone - Upgrade - MID Server Overview #Shorts #Short
Batch 12 | Day 27 | Clone - Upgrade - MID Server Overview #Shorts #Short
youtu.be/O45EfHDNOOA
csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality is not ...

Joao Manuel Gue
Tera Contributor
In response to Dr Atul G- LNG

‎02-22-2024 04:00 AM

Hello Atul,

 

Thank you for your reply, so even on a new installation the best approche is to pick up user provisioned scaling down from Prod to Dev?

 

I will watch your video in the mean time.

 

Best Regards

Joao Guerreiro

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Joao Manuel Gue

‎02-22-2024 04:03 AM

Hi @Joao Manuel Gue 

 

If it is fresh , means vanila version, then why we need cloning? We do cloning when we go for upgrades or need data on lower instances. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Joao Manuel Gue
Tera Contributor
In response to Dr Atul G- LNG

‎02-22-2024 07:59 AM - edited ‎02-22-2024 08:00 AM

Hello Atul,

 

Good question, this is being suggested by the implementation team as a best practice, I believe they want to keep group structure and organization, just trying to see if this is accurate of it it brings any issues, when we turn user provisioning on following instances, Test and Prod.

 

Thank you for your help.

 

Best Regards

Joao Guerreiro

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