Is there any way to turn off All push notifications on Now Mobile App?

[rakesh115]

I know users can turn on/off notifications in their phone settings and that there is a general on/off push notification setting, but is there a way to turn off or Active false push notifications from native for Now Mobile App?

Thank you,

@rakesh115 

[rakesh115]

Hi @Ankur Bawiskar,

thanks for your quick response but that's not satisfied the case.

This is manually activities and not best practice, ex:

#if the user are 500 in count than we have to disable for all 500 users which is not possible. 

I want to disable all push notification ONLY for Now Mobile App from the backend.

thanks.

[Ankur Bawiskar]

@rakesh115 

then run a fix script on that table with Application=Now Mobile and make then inactive

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jameswood32]

If you’re asking “can I turn off all push notifications in the Now Mobile app?” – unfortunately there's no global toggle in the mobile interface. However, administrators and system owners can control and disable notifications at the backend. Here’s how:

Backend Control via sys_push_notif_app_install
ServiceNow records users’ mobile push notification preferences in the sys_push_notif_app_install table. To disable all push notifications from Now Mobile app, admins should locate entries for that app in the table and set Active = False. This prevents future pushes to all associated users youtube.com+4servicenow.com+4reddit.com+4.

User-Managed Notifications in the App
The app allows users to adjust individual notification types through the in-app settings (usually under Notification Settings). But users cannot unsubscribe from all types at once via the app servicenow.comservicenow.com.

Device-Level Notification Controls
On Android or iOS devices, users can completely block Now Mobile push alerts by going to system settings → Apps → select Now Mobile → turn off Notifications. This disables delivery at the operating system level techradar.com+4support.google.com+4ionos.com+4.

Best Practice Summary
• There’s no in-app "all off" switch
• Admins must deactivate in the backend table
• Users can manually disable types or block via device settings