Is there is way to see when and who made changes to the form layout?

gmorales · ‎10-01-2014

Hi I would like to know if there is a way to see who made changes on a form layout, for example, a user has hidden the work notes field, in the incident form, ...so we need to know when was this change made and by whom.

I've tried with History, but this only show the changes done in the actual Incident record

Jim Coyne · ‎10-01-2014

Sure thing. You can look at the Customer Updates table by typing "sys_update_xml.list" in the navigator filter box and then filter the list where Type = Form Layout and Target name = incident. The table contains all the configuration changes recorded in Update Sets.

Or, just copy the URL below and change "instancename" to the name of your instance to see the results:

https://instancename.service-now.com/nav_to.do?uri=sys_update_xml_list.do?sysparm_query=type%3DForm%...

Sort the list by the Updated date field. Personalize your list view if it is not there.

I'm tagging bianca.vaccarini so she can turn this discussion into a question (please) - thank you.

View solution in original post

Jim Coyne · ‎10-02-2014

Thank you bianca.vaccarini!

Jim Coyne · ‎10-02-2014

You are welcome. And really, they probably should default to being a question to begin with.

Now that bianca.vaccarini has marked it as a question, you can click on the "Correct Answer" and/or "Helpful Answer" buttons under the appropriate responses. Thanks.

solonxu · ‎01-12-2016

Jim, not sure if I am wrong but I tested, the form layout change under Default update set is not captured by sys_update_xml, any explanation? Thanks.