Hi Team,
I am facing an issue in a ServiceNow Catalog item related to dynamic variable visibility based on the "Request Reason" dropdown.
- I have a variable request reason (choice field).
- Based on the selected value, i need to:
- show only the relevant set of variables
- hide all other variables
- make only the visible variables mandatory
Example:
- If user selects Existing Business Partner (BAU)
- Only BAU - related variables should be visible
- If user selects New Existing Business Partner (PMATT)
- Only PMATT - related variables should be visible.
What I Implemented
- I have tried with UI Policies, but it's not worked out.
- Now I am trying with client script instead of Ui policies.
- Created Catalog Client Script in onChange.
- The Script is working for field visibility and mandatory, but what is happing is when we select Existing Business partner and then again if we select Existing Affiliate -BAU all the variables are showing on portal.
- I need suggestion how to hide the other request reason variables when we select particular request reason.
- I have Attached script and Screen Short for Reference.
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || !newValue) {
return;
}
var allFields = [
// EBP BAU
'business_partner_name_ebp_bau',
'business_partner_connection_id_ebpm_bau',
'business_partner_validation_number_ebp_bau',
'att_ip_address_of_application_and_or_device_ebp_bau',
'business_partner_network_ip_addresses_ebp_bau',
'request_summary_ebp_bau',
'detailed_description_ebp_bau',
// NBP PMATT
'business_partner_name_nbp_pmatt',
'business_partner_network_ip_addresses_nbp_pmatt',
'business_partner_validation_number_nbp_pmatt',
'pmatt_nbp_pmatt',
'request_summary_nbp_pmatt',
'detailed_description_nbp_pmatt',
//Existing Affiliate
'business_partner_name_ea_bau',
'affiliate_network_ip_addresses_ea_bau',
'att_ip_address_of_application_and_or_device_ea_bau',
'business_partner_validation_number_ea_bau',
'affiliate_connection_id_ea_bau',
'pmatt_project_manager_attuid_ea_bau',
'request_summary_ea_bau',
'detailed_description_ea_bau'
];
allFields.forEach(function(field) {
g_form.setVisible(field, false);
g_form.setMandatory(field, false);
g_form.clearValue(field);
});
switch (newValue) {
case 'existing_business_partners_bau':
g_form.setVisible('business_partner_name_ebp_bau', true);
g_form.setMandatory('business_partner_name_ebp_bau', true);
g_form.setVisible('business_partner_connection_id_ebpm_bau', true);
g_form.setMandatory('business_partner_connection_id_ebpm_bau', true);
g_form.setVisible('business_partner_validation_number_ebp_bau', true);
g_form.setMandatory('business_partner_validation_number_ebp_bau', true);
g_form.setVisible('att_ip_address_of_application_and_or_device_ebp_bau', true);
g_form.setMandatory('att_ip_address_of_application_and_or_device_ebp_bau', true);
g_form.setVisible('business_partner_network_ip_addresses_ebp_bau', true);
g_form.setMandatory('business_partner_network_ip_addresses_ebp_bau', true);
g_form.setVisible('request_summary_ebp_bau', true);
g_form.setMandatory('request_summary_ebp_bau', true);
g_form.setVisible('detailed_description_ebp_bau', true);
g_form.setMandatory('detailed_description_ebp_bau', true);
break;
case 'new_business_partner_pmatt':
g_form.setVisible('business_partner_name_nbp_pmatt', true);
g_form.setMandatory('business_partner_name_nbp_pmatt', true);
g_form.setVisible('business_partner_network_ip_addresses_nbp_pmatt', true);
g_form.setMandatory('business_partner_network_ip_addresses_nbp_pmatt', true);
g_form.setVisible('business_partner_validation_number_nbp_pmatt', true);
g_form.setMandatory('business_partner_validation_number_nbp_pmatt', true);
g_form.setVisible('pmatt_nbp_pmatt', true);
g_form.setMandatory('pmatt_nbp_pmatt', true);
g_form.setVisible('request_summary_nbp_pmatt', true);
g_form.setMandatory('request_summary_nbp_pmatt', true);
g_form.setVisible('detailed_description_nbp_pmatt', true);
g_form.setMandatory('detailed_description_nbp_pmatt', true);
break;
case 'existing_affiliate_bau':
g_form.setVisible('business_partner_name_ea_bau', true);
g_form.setMandatory('business_partner_name_ea_bau', true);
g_form.setVisible('affiliate_network_ip_addresses_ea_bau', true);
g_form.setMandatory('affiliate_network_ip_addresses_ea_bau', true);
g_form.setVisible('att_ip_address_of_application_and_or_device_ea_bau', true);
g_form.setMandatory('att_ip_address_of_application_and_or_device_ea_bau', true);
g_form.setVisible('business_partner_validation_number_ea_bau', true);
g_form.setMandatory('business_partner_validation_number_ea_bau', true);
g_form.setVisible('affiliate_connection_id_ea_bau', true);
g_form.setMandatory('affiliate_connection_id_ea_bau', true);
g_form.setVisible('pmatt_project_manager_attuid_ea_bau', true);
g_form.setVisible('request_summary_ea_bau', true);
g_form.setMandatory('request_summary_ea_bau', true);
g_form.setVisible('detailed_description_ea_bau', true);
g_form.setMandatory('detailed_description_ea_bau', true);
break;
}
}
Thanks in advance!
