Issue with Holiday Exclusions in Child Schedules Affecting Main Schedule

[Mohamed Elsayed]

Hi All,

We have a main schedule called "09:00 - 17:00" with a floating time zone. It has one schedule entry: "9:00 to 17:00, repeat every weekday Monday to Friday". as shown below:

This schedule has four child schedules for holidays to cover three regions (UK, US, and Singapore):

• Holiday schedule for UK: Time zone: Europe/London - Type: Include - Contains 15 schedule entries with type exclude.
• Holiday schedule for US: Time zone: US/Central - Type: Include - Contains 24 schedule entries with type exclude.
• Holiday schedule for SG: Time zone: Singapore - Type: Include - Contains 18 schedule entries with type exclude.
• Global Holidays: Time zone: empty - Type: Include - Contains 2 schedule entries with type exclude, which should apply to all regions.

The issue:

For example, 21st of May is a holiday in the UK ("Easter Monday") but it is not a holiday in the US or SG. However, when I click "Show schedule" in the main schedule "09:00 - 17:00," I see that the 21st is marked as off for all regions. My expectation is to see the blue bar for "Timing 09:00-17:00" from the main schedule, and under that, the gray "UK: Easter Monday" from the UK schedule. This does not happen.

Any thoughts?

Update:

Screenshot for clarity, 21st should be off only for UK not for all regions as shown below:

[J Siva]

Hi @Mohamed Elsayed 
I think that's the expected behavior. In the schedule, we won't see any color difference based on the region. Please find below the picture from my PDI. I have two child schedule entries for different time zones, yet both of them have the same blue background. 

Regards,
Siva

[Mohamed Elsayed]

Thanks @J Siva, Sorry, I wasn't clear enough in my question. I meant that the 21st is a holiday only in one region. So, I expect to see something similar to what you've shared: a blue bar for the 9:00 - 17:00 timing, and below that, the UK holiday bar, not as shown below in my calendar where it shown as a day off for all regions.

.

[Mohamed Elsayed]

UP

[Mohamed Elsayed · Accepted solution]

I logged a ticket with ServiceNow and this is their response:

Solution Proposed:
From the product documentation, you can create a holiday schedule for multiple regions in the following way in your case:
1) Add the work schedule as a child schedule to each region's holiday schedule. For example:

• Holiday schedule for UK + main schedule "09:00 - 17:00" as a child + Global Holidays as a child
• Holiday schedule for SG + main schedule "09:00 - 17:00" as a child + Global Holidays as a child

2) If you make the regional holiday schedule a child schedule of the work hours schedule, you must create a separate work hours schedule for each region. For example:

• UK "09:00 - 17:00" work + Holiday schedule for UK as a child + Global Holidays as a child
• SG "09:00 - 17:00" work + Holiday schedule for SG as a child + Global Holidays as a child

So it seems we cannot see all holidays in one calendar if we have different holiday schedules for different regions.