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‎04-17-2025 01:44 AM - edited ‎04-17-2025 04:14 AM
Hi All,
We have a main schedule called "09:00 - 17:00" with a floating time zone. It has one schedule entry: "9:00 to 17:00, repeat every weekday Monday to Friday". as shown below:
This schedule has four child schedules for holidays to cover three regions (UK, US, and Singapore):
- Holiday schedule for UK: Time zone: Europe/London - Type: Include - Contains 15 schedule entries with type exclude.
- Holiday schedule for US: Time zone: US/Central - Type: Include - Contains 24 schedule entries with type exclude.
- Holiday schedule for SG: Time zone: Singapore - Type: Include - Contains 18 schedule entries with type exclude.
- Global Holidays: Time zone: empty - Type: Include - Contains 2 schedule entries with type exclude, which should apply to all regions.
The issue:
For example, 21st of May is a holiday in the UK ("Easter Monday") but it is not a holiday in the US or SG. However, when I click "Show schedule" in the main schedule "09:00 - 17:00," I see that the 21st is marked as off for all regions. My expectation is to see the blue bar for "Timing 09:00-17:00" from the main schedule, and under that, the gray "UK: Easter Monday" from the UK schedule. This does not happen.
Any thoughts?
Update:
Screenshot for clarity, 21st should be off only for UK not for all regions as shown below:
Solved! Go to Solution.
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‎04-28-2025 01:32 AM
I logged a ticket with ServiceNow and this is their response:
Solution Proposed:
From the product documentation, you can create a holiday schedule for multiple regions in the following way in your case:
1) Add the work schedule as a child schedule to each region's holiday schedule. For example:
- Holiday schedule for UK + main schedule "09:00 - 17:00" as a child + Global Holidays as a child
- Holiday schedule for SG + main schedule "09:00 - 17:00" as a child + Global Holidays as a child
2) If you make the regional holiday schedule a child schedule of the work hours schedule, you must create a separate work hours schedule for each region. For example:
- UK "09:00 - 17:00" work + Holiday schedule for UK as a child + Global Holidays as a child
- SG "09:00 - 17:00" work + Holiday schedule for SG as a child + Global Holidays as a child
So it seems we cannot see all holidays in one calendar if we have different holiday schedules for different regions.
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‎04-17-2025 03:28 AM
Hi @Mohamed Elsayed
I think that's the expected behavior. In the schedule, we won't see any color difference based on the region. Please find below the picture from my PDI. I have two child schedule entries for different time zones, yet both of them have the same blue background.
Regards,
Siva
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‎04-17-2025 03:50 AM
Thanks @J Siva, Sorry, I wasn't clear enough in my question. I meant that the 21st is a holiday only in one region. So, I expect to see something similar to what you've shared: a blue bar for the 9:00 - 17:00 timing, and below that, the UK holiday bar, not as shown below in my calendar where it shown as a day off for all regions.
.
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‎04-22-2025 01:52 AM
UP
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‎04-28-2025 01:32 AM
I logged a ticket with ServiceNow and this is their response:
Solution Proposed:
From the product documentation, you can create a holiday schedule for multiple regions in the following way in your case:
1) Add the work schedule as a child schedule to each region's holiday schedule. For example:
- Holiday schedule for UK + main schedule "09:00 - 17:00" as a child + Global Holidays as a child
- Holiday schedule for SG + main schedule "09:00 - 17:00" as a child + Global Holidays as a child
2) If you make the regional holiday schedule a child schedule of the work hours schedule, you must create a separate work hours schedule for each region. For example:
- UK "09:00 - 17:00" work + Holiday schedule for UK as a child + Global Holidays as a child
- SG "09:00 - 17:00" work + Holiday schedule for SG as a child + Global Holidays as a child
So it seems we cannot see all holidays in one calendar if we have different holiday schedules for different regions.