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Issues during migration from dev to test instance

Snehal13
Kilo Sage

‎04-07-2024 09:18 PM

1. How to move related records ?

ex- incident may be related to email records, incident tasks, attachment, KB articles, problems, SLA, comments

ex- case may be related to work order tasks, attachment, KB articles, problems, SLA, comments ?

 

2. How to ensure X number of records from one source table match X number of record migrate to target table?

3. How to control failure during data migration - how to identify and resume that specific record migration ?

4. Best practice is to manually update sys properties on target instance or move them as part of update sets ?

 

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jonsan09
Tera Sage

‎04-08-2024 07:56 AM

For related records you might want to look into the "Add to update set" utility: https://www.servicenow.com/community/developer-blog/add-to-update-set-utility-documentation-and-cust...