Issues with ATF not acknowledging a mandatory document has been attached
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05-16-2025 02:11 PM
I have created an ATF for a service catalog item. This catalog item has the "Attachment mandatory" box checked on the Service Portal tab. For the ATF, I used the "Add Attachments for Form (SP)", the documents are attached and that step is successful. The next step is Order a Catalog Item (SP). This step is failing. When I watch the ATF run, the * remains red, even though the documents have been attached. It seems as though the ATF is not acknowledging that the "Mandatory" has been satisfied. To troubleshoot the issue, I unchecked the attachment mandatory box in the catalog item, then run the ATF, it runs successfully. Not a huge issue, but if anyone has suggestions to get the ATF to acknowledge the mandatory attachment that would be appreciated. Thanks.

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05-18-2025 07:56 AM
Try adding a wait/sleep for few seconds after adding attachment and before submitting the catalog item.
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth
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05-19-2025 12:09 AM
Hi @Kathi
Add wait/sleep or perform some activity like updating, validating before the step Order a catalog item(sp).
Regards
Shaqeel
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Regards
Shaqeel
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05-19-2025 08:11 AM
The order of my steps - Open a Catalog Item (SP), Set variable Values (SP), Set variable values (SP), Order catalog item, add attachments to Form (sp)
Per suggestions, I rearranged the order to - Open a catalog Item (sp), add attachments to form (sp), set variable values (sp), set variable values (sp), order a catalog item (sp) with a 15 sec wait.
Still failing at the order item step.
I removed the Mandatory requirement for the attachment; the ATF runs to the end successfully. Add the mandatory back, it fails. The ATF is not acknowledging the attachments have been added and the "Mandatory" has been satisfied.