Item variable - Marking 'Visible on Guides' as false hides it everywhere on Portal!

[Shane18]

Hi,

When I mark 'Visible on Guides' as false, it doesn't show the item variable on order guides, which is the functionality I want. However, it also hides it when I am ordering an individual item that is not an order guide on the portal (It does, however, appear to show it on the native UI). Is this expected behaviour?

[Alberto Consonn]

Hi,

this should be related to the following known issue:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0718679

You might need to upgrade your instance at least to the Patch 5 Hot Fix 1 and check if you will have the same behaviour.

Hope this fit your need.

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Shane18 · Accepted solution]

I resolved this by manually checking if the current record is an order guide in a catalog client script, using the following code to check and hide the field:

if(g_service_catalog.isOrderGuide()) {
	   g_form.setDisplay([field_name], false);
	   g_form.setMandatory([field_name], false);
   }