itil role related

[atanumaity22996]

Hello,

I want to know if out of the box (OOB), a user with the 'ITIL' role can make changes/updates to the sys_user table.
If so, Kindly share ServiceNow documentation around that.

Thanks & Regards,
Atanu Maity
atanumaity730@gamil.com

[Brad Bowman]

Here's how you can find out - as an admin, run this on a user with only the itil role:

https://docs.servicenow.com/bundle/vancouver-platform-security/page/integrate/identity/task/view-per... 

[Dr Atul G- LNG]

Hi @atanumaity22996 

Answer is no. 

Also I am agree with @Brad Bowman   use Vancouver Access Analyzer to test again.

[AndersBGS]

Hi @atanumaity22996 ,

the answer is no.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Sandeep Rajput · Accepted solution]

@atanumaity22996 OOTB ITIL role does not have permissions to create a record on the sys_user table. However, the ITIL role has permission to update few fields on the existing sys_user record.

Following fields can be updated by the ITIL role on sys_user table.

1. First Name

2. Middle Name

3. Last Name

4. Department

Here are the snapshot of the OOTB ACLs.

Hope this helps.