Itil view home page is displaying Service portal landing page

guill3
Giga Contributor

‎05-24-2018 08:08 AM

Hello,

 

We are having the following issue Itil users are able to see portal and itil view, however when they switch to itil view removing the " /sp " at the end of the url, the Itil view loads but the Navigation bar is displayed on the far left with service portal in the content area.

 

find_real_file.png

Is like something is defaulting the url to be like this:

https://MYINSTANCE.service-now.com/nav_to.do?uri=%2Fsp

Instead to be like this when using Itil view:

https://MYINSTANCE.service-now.com/nav_to.do?uri=%2Fhome.do%3F

Like this:

 

find_real_file.png

 

Please let us know where we can look if there are some kind of property that needs to be edited, or UI script that is defaulting this (we did not find any)

 

Thanks

 

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guill3
Giga Contributor

‎05-24-2018 08:29 AM

I've found the root case and fixed it, here I'll share it someone face the same issue at least got some idea where to check.

 

One of our team mates by mistake changed the default value of glide.login.home property to " /sp " this was causing that Itil home page was always default to service portal.

to fix this I put the OOB value which is " home_splash.do?sysparm_direct=true "

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