javascript:GetGroupFilter not working for scoped applications / CreateNow apps since Helsinki!

[dave_edgar]

We took Helsinki yesterday and although all stakeholders for our Scoped Applications tested and gave signoff it would appear that they ALL missed that the dictionary overrides for the Assignment Group field no longer work, the assignment_group field simply shows ALL groups!   Not the filter list that the dictionary override should show.

Here is a dictionary override that is completely untouched:

I have tried the following and none work!

• javascript:GetGroupFilter('FCR Accounts Payable','FCR Team');
• javascript:GetGroupFilter('FCR');
• javascript:GetGroupFilter("FCR");
• javascript:GetGroupFilter('FCR')
• javascript:GetGroupFilter("FCR")

[Chuck Tomasi]

Have you tried your new GetGroupFilter() from within Scripts Background to test? This video may help.

Faster Server Side Script Development and Test

[dave_edgar · Accepted solution]

Hi Chuck

I have had a Problem record raised by SNow for this now.   I have reverted away for the business rule as there was a simpler way to handle the assignment group lookup.   I have merely change the dictionary override from :

• javascript:GetGroupFilter("FCR");

to :

• parent=d1b2e722377c820050579c9953990e9f

BUT, and here's the kicker, in Helsinki the tree_picker attribute is not working correctly for dictionary overrides and therefore it has to be turned off, tree_picker=false, and we'll have to wait for it to be fixed!   How can this be missed in testing?!

[Julie Benningfi]

I ran into the same issue - my dictionary override for the sn_customerservice_case table became type=1cb8ab9bff500200158bffffffffff62 , the sys_id of the desired group type for cases.