Hello all,
We solved one problem with JIRA spoke but we run into another.
Problem Solved:
We extended the webhook URL we provided to JIRA team and we added to the end of webhook URL in JIRA '&issue_id=${issue.id}' parametr - whenever webhook run, we get in ServiceNow Issue ID - great!
When a new attachment is added into JIRA issue, webhook run, and in flow designer we have access to issue id, so we can find incident in ServiceNow.
Without this, OOTB spoke do not bring with attachments changes in JIRA issue id/incident number to ServiceNow - finally solved this problem.
New Problem:
When attachment is added in JIRA it is sent to ServiceNow as attachment and as part for comment field.
- processing attachment itself is OK and works great.
- problem is when attachment in JIRA is added to JIRA customer comment field, it arrive to ServiceNow this way, see below.
How could we display attached file from JIRA properly in the comment field in ServiceNow, any idea please?
Please note, that when Im adding comment from JIRA to ServiceNow via flow designer, I wrap them into '
[code][/code]' but it doesn't help.
/Petr
