for Jira to ServiceNow integration using Scripted Rest API. i have tried integrated Jira to ServiceNow but unbale to create ticket from Jira to ServiceNow. and passed URL in webhook. but ticket is not created from jira to servicenow .done code also. Kindly help me out on that issue..
var sLog = '';
var pathParams = request.pathParams;
var operation = pathParams.operation; //'myApp_table'
var issueId = pathParams.id; //'1234'
sLog += "\n operation=" + operation;
sLog += " \n id=" + issueId;
var issueDetails = '';
issueDetails = getIssueDetails(issueId);
//sLog += '\n IssueDetails=' + issueDetails;
var issueJson = JSON.parse(issueDetails);
var issueSummary = issueJson.fields.summary;
//var issueDesc = issueJson.fields.description;
var issueDesc = issueJson.fields.description.content[0].content[0].text;
//var issueDescString = JSON.stringify(issueDesc);
sLog += "\n Issue id = " + issueJson.id;
sLog += "\n Issue description = " + issueDesc;
sLog += "\n issueSummary = " + issueSummary;
gs.log(sLog, 'jiraint');
//Get Issue details from Jira and create an incident in ServiceNow
if (operation.indexOf('JiraIssueCreation') > -1) {
createIncident(issueId, issueSummary, issueDesc);
}
function createIncident(issueId, issueSummary, issueDesc) {
var grInc = new GlideRecord('incident');
grInc.initialize();
grInc.short_description = issueSummary;
grInc.description = issueDesc;
grInc.correlation_id = issueId;
grInc.correlation_display = 'jira';
grInc.insert();
}
function getIssueDetails(issueID) {
try {
var r = new sn_ws.RESTMessageV2('testing jira external', 'Get Issue details');
// r.setStringParameterNoEscape('issueID', 'SE-23');
r.setStringParameterNoEscape('issueID', issueId);
//override authentication profile
//authentication type ='basic'/ 'oauth2'
//r.setAuthenticationProfile(authentication type, profile name);
//set a MID server name if one wants to run the message on MID
//r.setMIDServer('MY_MID_SERVER');
//if the message is configured to communicate through ECC queue, either
//by setting a MID server or calling executeAsync, one needs to set skip_sensor
//to true. Otherwise, one may get an intermittent error that the response body is null
//r.setEccParameter('skip_sensor', true);
var response = r.execute();
var responseBody = response.getBody();
var httpStatus = response.getStatusCode();
} catch (ex) {
var message = ex.message;
}
return responseBody;
//return JSON.stringify(request.body.data) ; //gs.log(JSON.stringify(request.body.data));
}
Your Scripted REST resource -
