Journey page shows "Sorry, either the data doesn't exist or you don't have access" on SP

AmenaA
Giga Guru

‎05-08-2025 07:08 AM

Journey page shows "Sorry, either the data doesn't exist or you don't have access", but on sub-prod user is able to view fine.

AmenaA_0-1746713092164.png

AmenaA_0-1746713268626.png

Appreciate any comments / thoughts on this. 

Thanks

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3 REPLIES 3

SumanthDosapati
Mega Sage
Mega Sage

‎05-08-2025 07:35 AM

@AmenaA 

  1. Navigate to Journey Designer -> Journeys
  2. Check if the user is either Employee/Journey Owner/Mentors
  3. Only Employee/Mentors/Journey Owners have access to journeys

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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AmenaA
Giga Guru
In response to SumanthDosapati

‎05-09-2025 04:11 AM

There is no record for this user over sub-prod, but still he can view it

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SumanthDosapati
Mega Sage
Mega Sage
In response to AmenaA

‎05-09-2025 04:54 AM

do they have same roles in both instances?

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