Developer

Business Rule to Set REQ State to closed Complete or Closed Incomplete as a Roll up from SC Task

I need help in getting a business rule to work. As follows It fires off the stask and rolls up to the RITM and REQ, and it also populates the duration and closed date/time fields fields. So far i have gotten it to the point of closing the RITMS b...

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remove option only in choice field based on logged in user

Hi all,My requirement is if the logged in users Hr profile's isManager is false and the job profile.job family groups(Reference field) is Accounting. then I want to remove an option in the record producer. I tried but I am getting no where

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Unable to Trigger a Custom Now Assist Skill via UI Action - Intermittent

I have a custom skill created for incident form and clicking on the UI OOB skill button does the job but not consistent. It works for some incidents, and it does not work for some. Could not find any table to check the logs where its failing. Could n...

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Resolved! How do I cancel an incident after a Request has been created from it?

In our instance, we only have technicians creating Requests (users can create Incidents). We will create Requests from Incidents. I have tried creating a Business Rule to cancel the Incident after the Request has been made and I'm running into a coup...

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Installing Discovery Admin Workspace in a PDI? How to remove the MS Teams Graph dependency?

Discovery Admin Workspace, and anything that depends on it, cannot be installed in a PDI, since the introduction of MS Teams Graph as a dependency. When installing, "Discovery," through, "Manage my instance," the workspace is partly installed, but d...

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To populate value from LookUpSelect Box variable from MRVS to single line text variable outside MRVS

Hi Team,I have a LookUp Select Box variable named 'Plant' in PackSize MultiRow Variable set(MRVS). Have a Single Line Text variable named 'PlantOutside' in Outside MRVS. When user select a value for Plant from PackSize MultiRow Variable set, i want t...

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Create Scripted REST API

HI All, I have a requirement to create a Scripted REST api to generate a JSON response from ServiceNow by combining cmdb_ci_service_auto and service_offering and business application table and I need to pick 3-4 fields from each table and send throug...

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Self Introduction

Hello all,My name is Folakemi Fatade - you can call me FF.I'm new to the ServiceNow community and to the Tech world. I am navigating my way through but eager to explore and learn new things.I have spent a couple of decades in the aviation, Travels an...

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snc_external and sn_walkup.walkup_login and ability to query users

HI everyone, Either I'm getting crazy or someone did a mess in how this Walk-Up Experience should work.We were using Walk-Up Experience without any issue so far. However, we got the request to install the Explicit Roles plugins, which added the role ...

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Regading postman and servinow authentication

Hi Everyone,I have been working with the REST API Explorer and wanted to test a simple GET request using Postman.In Postman, I enabled Basic Authentication and provided my instance username and password. However, I keep receiving the error message: "...

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Best Practice for Restricting Sensitive Data in ServiceNow Catalog Requests and Incidents

Hi Community,I am looking for best practices for handling sensitive information (PII/confidential data) within ServiceNow Catalog Requests and Incident Management.We have a requirement where only specific support groups should be able to view certain...

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Do we need to handle localization (zt, pb, etc.) when changing label in a child table?

Hi Team,I have a question regarding label updates in ServiceNow.If we change the label (column label / field label) in a child table, do we also need to explicitly take care of other language translations (like zt, pb, it,es)?Will the label automatic...

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Service Catalog: Citizen Developer training

Can anyone recommend training material / online courses on building service catalog forms that does not require App Engine Studio or Catalog Builder? We do not have a licence for App Engine Studio. I have experimented with Catalog Builder and complet...

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Service Exchange, RPS connection is Active/Active but the Provider connection is Down/Down

Hello.The problem is pretty much as the subject suggested. In Service Exchange, I've got the RPS connection as showing Active for both inbound and outbound. The Provider connection however is showing Down for both inbound and outbound. This is the sa...

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Need to set u_unit_price based on u_requirement_type

Hi everyone,I need help populating the unit price field based on the requirement type.Here’s what I’m working with:I have a field called u_requirement_type (which contains equipment like eg.. Dell Latitude, iPhone 14,...)that takes references another...

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