KB article expiry warning email

[ND7]

Dear Experts,

I am trying to set an email notification. 

Send an Email if the KB article is going to retire in the next 7 days. Even though I have three KB articles expiring in 7 days I email did not trigger.  

Please help! 

Thank you.. 

Is my condition correct? 

[Prasad Pagar]

Hi,

Did you check if event (kb.article.expiry.warning) got triggered in event logs?

Thank you
Prasad

[Allen Andreas]

Hi,

That event 'kb.article.expiry.warning' that is in your notification screenshot is fired from the scheduled job: 'Notification for Article Expiry Warning', which is only set to run monthly.

So you'd want to consider creating a new event for that and use a separate scheduled job to check within 7 days.

Create event: https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/platform-events/tas...

Scheduled job script: https://developer.servicenow.com/dev.do#!/learn/learning-plans/orlando/new_to_servicenow/app_store_l...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[ND7]

Thank you So much!  Very helpful, I am learning a lot from this community. Always so helpful.

I will create an event and schedule a job and see how that will go and let you know. 

Thank you Again. 

[Allen Andreas]

Hi,

Sounds good. The goal here...is for you to learn it, right?

We could always just give you the code and call it a day.

My method above is to help you understand what is going on now, why it's not working, and what to do to fix it...so that you fully understand 🙂

Please mark reply above as Helpful/Correct, if applicable. Thanks!