KB articles visibility issue in Service portal

sukanya kotni
Tera Contributor

‎10-06-2023 02:31 AM

We renamed the 'abc' group to 'xyz' group in groups table. In service portal , some KB articles are visible to the abc group. But in Knowledge table, those articles are visibile only in the new group. Remaining all other KB articles are visible to the new group.

 

Please help me on this issue.

 

Thanks in advance.

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Saurav11
Kilo Patron
Kilo Patron

‎10-06-2023 03:27 AM

Hello,

 

Can you please paste some screenshot so it is easier to assist you.

 

Thanks.

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