Keyboard shortcut for Insert and Stay (Ctrl+Shift+S) Not working

Katie Carroll
Tera Contributor

I frequently use several SN Utils keyboard shortcuts successfully; such as Ctrl+S to Save, Ctrl+V to paste images/attachments, and Ctrl+] and Ctrl+[ to move to the next/previous records. I see on the SN Utils cheat sheet that there is also a shortcut for Insert and Stay Ctrl+Shift+S.

KatieCarroll_0-1710436726183.png

 

When I use this key combo, nothing happens. Keyboard shortcuts are enabled in both environments. Just the Insert and Stay command doesn't seem to be working in my PROD environment which is on Utah and using Core UI nor in my DEV environment which is on Vancouver and Next UI.

 

Any suggestions?

 

1 ACCEPTED SOLUTION

Thanks @Katie Carroll  for confirmation.

 

May be its Monday, system feel fresh and working as expected. If you accept answer and close the thread please. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Katie Carroll 

 

I tried in my PDI Ctrl+shift+S and it is working as expected. May be you need to use Function key (based on device you are using)

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Oddly, today CTRL+Shift+S is working (without the use of a Fn key). Not sure if something was amiss in the browser when last I tested, but today it works without issue. Perhaps there was a browser cache issue that was cleared when I rebooted.

Thanks @Katie Carroll  for confirmation.

 

May be its Monday, system feel fresh and working as expected. If you accept answer and close the thread please. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

It worked for me, thank you