Knowledge article approval notification

[Kaps2]

Knowledge article approval notification in DEV working properly, but when i test in PROD approver name and article number showing undefined

[Community Alums]

Hi @Kaps2 ,

This is because the Notification is not able to find the Knowledge article and Approver in PROD instance.

To fix this, make sure you have the same Knowledge article which is in Dev should be available and publised in PROD as well.

Same goes with Approver, make sure you have the same approver in PROD too.

[Kaps2]

Approver is available in prod also, when i create knowledge article approver received notification  but in that name is undefined and article no. also undefined.

[Community Alums]

Hi @Kaps2 ,

The default approvers are the Knowledge Base Owner and the Knowledge Base manager(s).

Go ahead and check on the respective Knowledge Base who are Owner and managers:

Example :

[Kaps2]

we have configured approval based on knowledge category.  and approval also triggering check screenshot and these user received notification also