Knowledge article approval notification

Kaps2
Tera Contributor

‎01-19-2023 06:05 PM

Knowledge article approval notification in DEV working properly, but when i test in PROD approver name and article number showing undefined

 

KapilTalne_0-1674180299731.png

 

0 Helpfuls
  • 1,012 Views
10 REPLIES 10

M_Batko
ServiceNow Employee
ServiceNow Employee

‎01-20-2023 05:03 AM

Hello Kaps, you've mentioned you're "testing" this in PROD. Are you doing it via the "Preview Notification" pop-up in your PROD instance? If so, please make sure to select a "Preview Record" in the same popup - this will populate the values, assuming you do have such an approval pending there and everything is configured accurately as per Sandeep's advice.

Ideally, we wouldn't be doing testing in production environments, only in sub-prod when all the environments are in synch.

0 Helpfuls