Knowledge Article Authors and Yearly Article Reviews

[Suzy_Hyslip]

How do you handle yearly article review when Knowledge article authors move to new areas or leave the company?

[pratikjagtap · Accepted solution]

Hi @Suzy_Hyslip ,

• Use Groups, Not Just Users:
  Assign ownership of knowledge articles to a Knowledge Management group (e.g., “ITSM Knowledge Maintainers”) rather than a single author. That way, even if someone leaves, the group still retains responsibility.

• Designate Backup Owners:
  For critical articles, include a secondary or backup owner in a custom field. This gives someone else clear authority to update or review if the primary owner is unavailable.

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Regards,
Pratik

[Dr Atul G- LNG]

Hi @Suzy_Hyslip 

You can post your question in KM forum

https://www.servicenow.com/community/knowledge-managers/gh-p/knowledge-managers-