Mutiple tasks in a case

[LFP]

My business customer wants to automate his current process (ritm + x tasks) with a case, but is it possible or inadvisable to have several subsequent tasks in a case (he doesn't have the budget to go with casetype at the moment)?

[pratikjagtap]

Hi @LFP ,

What You Can Do:

• Create a Case (e.g., HR Case, Customer Service Case).

• Use Flow Designer or Business Rules to create child Tasks based on the Case type, category, or some field logic.

• Tasks can be assigned to various teams (fulfillers, approvers, etc.).

• Use Case state to track high-level progress, while Tasks reflect detailed work.

Think of the Case as the container, and Tasks as the “do work” units.

If my response helped, please hit the 👍Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Pratik

[Dr Atul G- LNG]

Hi @LFP 

Automation is a powerful feature in ServiceNow, but its application depends on the use case. Since you've provided only partial information, it's difficult to say what can or cannot be done. Please share more details so I can guide you better.