Knowledge Article Flagging

Melanija
Tera Contributor

‎04-24-2023 06:42 AM

Hello,

 

Is there a possibility to flag a knowledge article that is attached to a ticket in ServiceNow?

 

Thank you so much!

 

Best regards,

M

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3 REPLIES 3

Joe S1
Kilo Sage

‎04-24-2023 11:40 AM

Hello,

 

I'm not sure what you mean by "flag" an article? If you just want to see when an Article is attached to an Incident record, there's a Related List OOB called "Attached to Task" that can be added to the form view of the knowledge article.

JoeS1_0-1682361583912.png

 

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Melanija
Tera Contributor
In response to Joe S1

‎06-13-2023 04:08 AM

Hi,

 

thank you for your response! I mean that if the content in the existing knowledge article is not suitable or needs update, to flag it somehow so we know we have to work on that additionally.

 

Thank you so much.

 

Best regards,

M

0 Helpfuls

SinghBalwant
Kilo Guru

‎06-13-2023 05:18 AM

Yes, it is possible to flag a knowledge article that is attached to a ticket in ServiceNow. To do this, follow these steps:

  1. Open the ticket that contains the knowledge article.
  2. Click on the "Knowledge Articles" tab.
  3. Find the knowledge article that you want to flag.
  4. Click on the "Flag" button.
  5. Enter a reason for flagging the knowledge article.
  6. Click on the "Submit" button.

The knowledge article will now be flagged and will appear in the "Flagged Knowledge Articles" list. This list can be accessed from the "Knowledge Articles" tab.

 

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