Knowledge Article in 'Draft' state for more than 7 days

[John Johnson]

I've been looking for a resolution...

How can i alert the author and the manager of the knowledge article that is in draft mode for 7 days?

Then maybe if still  in draft mode for 30 days?

I have been working on a new notification 'KM: Article in Draft'

when to send' record inserted or updated

inserted, updated

conditions=workflow changes to 'draft'

i must need some 'Advanced condition' to get this to go to the author and manager...??   

Thanks in advance !

[AndersBGS]

Hi @John Johnson ,

Please see my respond from friday. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[SN_Learn]

Hi @John Johnson ,

After following the steps mentioned by AndersBGS, you need to click the Action button > ServiceNow Core actions > select the Send Notification action and then you can configure this as per your requirement.

Please hit like and mark my response as correct if that helps!

[John Johnson]

Geez.. how unhelpful this is.......

[John Johnson]

This is returning all sorts of errors 

[AndersBGS]

Hi @John Johnson ,

What is returning all sorts of errors? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders