when I am raising an incident through REST API,in case I enter a wrong value for category field(which is a drop down field containing options like software,hardware etc.),this wrong value gets added to the choices.Please check the screenshot.I don`t ...
We have a self-hosted instance that has our own URL https://servicenow.company.com vs the normal https://company.service-now.com. When viewing the Survey URL inside the survey definition we see https://company.service-now.com/xxx. This is also tr...
I've seen there's a table called CI Alias [cmdb_alias]. I can imagine what its purpose is but can't find out just how it works and how it's used in ServiceNow. Can anyone help?Thanks,Michael
Hi Community,Does any one knows if there are update sets functions? like set someone current update set in business rule or something like that? or add to update set in business rule things that are not automatically added to update set
Hello Community, I've got an issue with the date picker field on a catalog item. We have implemented a form validation framework that allows us to validate the values being used in variables on catalog items. We have the same thing in place f...
Hi Everyone,I am doing Soap integration with a 3rd party tool. First time they are able to insert record in the import set table. But after that if they try to insert the record with same incident number in Import set table, then we are getting the f...
Hello Experts,Need your assistance on an issue. I am trying to bind an AD LDS server with servicenow for data import and authenticating users via Single Sign On. The Mid Server is up and validated and is placed in DMZ due to some security concerns, I...
Hi Experts,Is it possible to use output of a run script activity from workflow in workflow.scratchpad.<var> in script include and then use it in UI Action to control its visibility.Ask here is. In UI Action condition: Script Include will be called an...
I have created a UI action to fetch a field in RITM catalog variables and show in Glidedialogwindow and when user enters value it needs to be updated in the field.Using below steps:Ui Action of client type:function updateInput(){ var dialogClass = ...
Hi, I have to send couple of fields info to an application via REST. I went through wiki but couldnt understand much. Can someone please let me know how to do it. I understand that I have to go to REST Message and update the end point. Lets say I hav...
how can i do this exercise... Set up a department on your user record. Use a UI action to show an information message with the sys_id of your department in servicenowkindly help me with your suggestionsRegardsDivya
Hi All,On the Incident form, I created true/false fields and date fields to show when we notify other groups of an issue. For example, if help desk needs help from Systems Admins, they select , Notify S/A and when it saves, a business rule set the da...
We were going to use UI16, but with our testing, we've determined that we do not want our users to be able to switch to use UI16 and want to strictly use UI15 initially. If we've activated it already in our DEV instance, can we set it to always be ...
how can i export the client scripts or UI Policy etc using XML and also import.
Hi Guys,I am stuck in a scenario where i supposed to add a field called "ivr_integration" to an import set table.I created the same field in sys_user_table (ivr_integration ). Then i created the transform map with mapping assist and run the transform...
