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Issue disabling popup alert

Hi,I have a UI action where we wrote the popup alert when user clicks on the button.This is how the popup shows and it works fine. (In Chrome browser)The Use case is:Users click on checkbox - prevent this page from creating additional dialogs and hit...

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tkrishna29 by Giga Guru
  • 1758 Views
  • 2 replies
  • 0 helpfuls

Resolved! Making Impact and Urgency default to HIGH on Incident form

Hi,I have three choices for both Impact and Urgency : 1 - HIGH, 2 - MEDIUM, 3 - LOW. As of now, when I try to create an Incident, the Impact and Urgency fields are set to 3 - LOW. But, I want them to be set to 1 - HIGH by default which makes the Prio...

prudhvig by Tera Expert
  • 3371 Views
  • 6 replies
  • 5 helpfuls

Date/Time validation script

We got "Invalid Text" error for date/time field of value '1970-01-01 00:00:00' GMT while saving the record on UI.  Below procedure can reproduce the issue (SN version Geneva):A. Preparation  1. Create a new table u_datetime_test2. Add a field u_datet...

Masa29 by Tera Contributor
  • 4815 Views
  • 9 replies
  • 2 helpfuls

Resolved! Why can I not see the SYSLOG table in the Rest API Explorer

Hello everyone,  I am looking to create a read method to the SYSLOG table using the built in Rest API Explorer but I am not seeing that table available. I have ensured that the available from webservices check box is clicked but that did not bring th...

Duplicate RITM created in Service Catalog

We have about 70 items in our Service Catalog.   We have one item which is creating two items in the shopping cart every time it's checked out.   This, in-turn generates 2 approvals and two RITMs.   One of them has all the information that was submit...

dbatch01 by Kilo Explorer
  • 3584 Views
  • 23 replies
  • 0 helpfuls

Resolved! Notification for Additional comments in Service Catalog task

Hello, I'm experiencing an issue with a notification not sent to the task assignment group when a service catalog task is commented.The Additional Comments section on the Catalog Task, is on   sc_task.request_item.commentsWhen I define the condition ...

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mariapaskova by Kilo Contributor
  • 14335 Views
  • 24 replies
  • 2 helpfuls

Resolved! Redirect to page after login

I stuck with redirect rules.So I created a page in a Service Portal and would like to redirect all users to this page right after login.I've read the following article:Run script when user logs in But in UI script I didn't understand where addLoadEve...

stryker129 by Mega Guru
  • 6458 Views
  • 3 replies
  • 0 helpfuls

Resolved! Proper use of curly brackets in scripts

I've been researching and I'm not able to find an explanation for how curly brackets are evaluated in a script. Ex:Ex 1:if (current.variable_pool.eh_roe_type == 'Other'){   typeval = current.variable_pool.eh_roe_type_other;   else   typeval = current...

claystroup by Tera Guru
  • 4392 Views
  • 6 replies
  • 3 helpfuls

Performance Analytics Time Series

I have a question is regards to Time Series functionality within ServiceNow's Performance Analytics.   I am wanting to create a couple of different dashboard components that show various percentages. %Month to Date %MonthlyThe issue is that I am havi...