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Resolved! Need help with Background script

Hi All, On Our demand management, while creating the demands we populate the Business unit(u_business_unit) with the Department on the User record based on the submitted by field on the demand. Recently we have removed all the departments from our en...

SD29 by Tera Expert
  • 3634 Views
  • 3 replies
  • 0 helpfuls

Certificates in SOAP webservice.

Hi Team,We are integrating Servicenow with an custom application from my client,   using SOAP webservice. We have created an WSDL and when they try to access the wsdl from their end, the below error is occuring,javax.xml.ws.soap.SOAPFaultException: o...

sasi5 by Kilo Contributor
  • 2120 Views
  • 2 replies
  • 0 helpfuls

Field messages disappearing

Hi all,I have the following onLoad script on our change request table which works fine, but when a user then edits one of those fields the messages disappear?function onLoad() {g_form.showFieldMsg('description','A high level, non-technical, overview ...

arobertson by Tera Guru
  • 3537 Views
  • 3 replies
  • 3 helpfuls

Resolved! Email Accounts - SMTP and pop3

Hi All,               I'm trying to understand how exactly the email accounts work in Servicenow, we've both email accounts setup ServiceNow SMTP and ServiceNow POP3. SMPT account has a username of instance@service-now.com which is included in all su...

Resolved! Service Portal Approval Widget Permissions problem

The OOB Service Portal approvals page doesn't apparently check permissions.   If an EOS user has the link to a specific approval page (such as "sp?id=approval&table=sysapproval_approver&sys_id=${sys_id}") from somebody sharing an email or link with t...

meghansmith by Kilo Expert
  • 3434 Views
  • 12 replies
  • 1 helpfuls

Portal Login Not Working

Hi All,The login button on the menu on the portal I am configuring is not taking me to a login page for the portal but instead re-directing me to the login page for the desktop SN instance.   Not sure what configuration I am missing.I am expecting to...

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Sam Ogden by Tera Guru
  • 2884 Views
  • 7 replies
  • 1 helpfuls

Record Producer and HTML variables

Looking for guidance on how to accomplish a specific task using a record producer.There is an HTML variable that is available on a record producer that can be used for advanced formatting of that variable. I would like to add additional formatting to...

annotation not showing on form layout

I added an annotation to the form layout on a table that all users have read access to and some have write access to.   It only seems to show up when you are logged in as admin.   Is this normal behavior for an annotation?