Hello All,My requirement is as follow.I need to hide "New" button on "Incident Task" related list on Incident form. I can't use "List Control" option because I have to hide button based on state of incident. And in List Control we have only option of...
Hi folksI have been trying to find a way to prevent ServiceNow sending emails (notifications) to non-existence email users. One solution in my head is to set the sys_user.notification to 1 (none) so the users have a notification device deactivate...
Hi, allMy current gig is working with a company that uses a numeric UserID, and have the user's name (concatenated from AD First and Last Names) in a separate field.Some fields (Assigned to, etc.) in List View are displaying Name - but Resolved By an...
State Selection, assignment group and notificationI added an additional state "More Information" to my Change Task. I want this state to be visible to specific assignment group members, i.e if the user is not a member an assignment group, that state ...
I am trying to fetch stats over the Task table with user that has rest_service role.The request is:GET /api/now/v1/stats/task?sysparm_limit=10&sysparm_query=sys_class_name=incident&sysparm_count=true&sysparm_group_by=priorityThe response is:{ "erro...
Hi all,I have a weird issue that probably has a simple answer but I'm not seeing it.I have a query running against a lookup table to pull in the SYS_ID for the various records in the lookup table.I'm declaring the target variables before the query lo...
Morning,I want to create as proof of concept a java class to allow me to create a ticket in service-now.Something that shows the connection, creation of the ticket, and closing with some error handling would be great. By the way, I see talk of Servic...
Steps to Reproduce"Open a DemandClick on "Resource Plan" related list.Go to Configure > List ControlCheck "Omit New Button"Once you are back to Demand, you are still able to see the "New" Button on Resource Plan Related list.Is this a known issue? Is...
Greetings ALL,I have 3 instances PROD, TEST, DEV.DEV & PROD are in sync but TEST is not in sync with PROD. I have some SR's in TEST which are not on PROD. This is the only thing i know about the difference between both the instances.Kindly help me ou...
How to set a value for glide duration fields , below is code i am usingfunction onBefore(current, previous) { //This function will be automatically called when this rule is processed. gs.include('DurationCalculator'); var time_elapsed = execute...
I've defined a workflow that could be called both as a subflow (i.e. from another workflow) and now I would like to call this workflow from a script.After reading http://wiki.servicenow.com/index.php?title=Workflow_Script#startFlow.28workflowId.2C_cu...
Is there any where we can find the JDK version of our service now instance using?
On my record producer, the string "undefined" appears upon opening the form. It is not defined as a default value, the "type" is a multi line text and is mapped to the field on the table. Can anyone suggest why this string is there and how get ri...
We have updates to a ticket configured via inbound email action. However, when a requestor replies to a closed ticket, there is no way for itil useror requestor to track updates on ticket as the ticket does not get updated.How can i configure to send...
I was wondering if there is a way to change a form view with a display business rule. I have a workflow that creates various tasks and this workflow can be started for various types of requests. Each task type of each request type has its own view, a...
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