We created a new field to track whoever made changes manually in the formfield name is Manual updated by , its has capture who made changes ( any field changes in the form at first time) in the activity logbut if we change some other field it doe...
I want to retrieve the content(like name, manager, project etc...) of the webservice response received through SOAP API and map to a custom table that will get updated on weekly basics.
HiAllI am writing a onsubit client script where i want to check if the fields are populated with correct values or not before submitting the form.Reason - we have onchange client script but we saw that sometimes the value gets corrupted or beomes und...
Hi Experts,I have a question on Licenses.If I have 70 Fulfiller License for my Instance. Does that means that only 70 Users can only Use this at a given point of time. Suppose if I give ITIL Roles to 80 Users, will it be an issue if all are not logge...
Hello,I'm currently working on a 'after- insert' Business Rule that initializes a new record using current values, but some are sending an 'undefined' value even though they are full.All values being managed are from reference fieldsFor example we ha...
I need to get the custom formatted display value of a date/time field, but I would like to do it with one GlideDateTime object and not have to feed one to the other as shown below. Let me know if you know of a better way.This only seems to return t...
Hi all,I found a way to have variables (from Service Catalog) translated in notifications.I created a script include:var My_EmailFormatter = Class.create();My_EmailFormatter.prototype = { initialize: function() { }, compareVariables : function(...
I was reading through UI Macros - ServiceNow Wiki and under description it says "Describe the purpose of the macro and parameters passed to it.". I'm wondering how you go about passing parameters when calling a UI Macro, and how to retrieve them wi...
Hi,I was asked to load the MIBs to prod. Doesn't need to do OID classification, but just loading MIBs. Do we move them like an update set from DEV>QA>PROD or can we directly load in production?? What is the process to follow to complete this task??I ...
Hello, I have a Catalog Client Script that performs a GlideRecord query to check if a record already exists with the same name. If a matching record is found, we need to STOP the form from being submitted. We have this working fine on the CMS portal....
Hi All,My organisation is a group of companies, the retails elements need to have different branding on their customer facing email notifications. I've got the incident updated etc notifications working dynamically so that, depending on customer or a...
We're on Istanbul Patch 9aAm trying to insert new steps into our Change workflow to allow for assessment of risk before approvers are asked to approve changes.I have added a stage in the Process Flow called assess_risk to show in the Process Formater...
Hi AllThis is the script i am using. It gives a undefined at the beginning of the additional comments. Is there a way i can just remove the 1st word?var comments= current.comments.getJournalEntry(-1);var com=[];var na = comments.split("\n\n"); ...
Hi,I would like to add the CAD currency to the financial tab of the asset form. I have already updated the following:1. Updated the system localization to include the correct settings (e.g. en.CAD and CAD) as per Defining Locales - ServiceNow Wiki2...
In our ServiceNow instance we have a number of Groups and Roles that were brought in from Active Directory. My question is Two Fold:1) Is there a way to create a Report showing Groups - The Roles associated with the Group and the Users assigned to th...
