Knowledge Article in 'Draft' state for more than 7 days

John Johnson
Kilo Sage

I've been looking for a resolution...

 

How can i alert the author and the manager of the knowledge article that is in draft mode for 7 days?

Then maybe if still  in draft mode for 30 days?

 

I have been working on a new notification 'KM: Article in Draft'

when to send' record inserted or updated

inserted, updated

conditions=workflow changes to 'draft'

 

i must need some 'Advanced condition' to get this to go to the author and manager...??   

 

Thanks in advance !

 

 

12 REPLIES 12

John Johnson
Kilo Sage

AndersBGS, I am able to find Articles in Draft mode for more than 7 days, but it wants to only pull back one...

I also need a way for this to notify the author of the knowledge article that it is still in draft mode..   can you provide assistance please?

Hi @John Johnson ,

 

Just to understand, what if there is two in draft for more than 7 days? What then about the other if you would only like to pull back one? 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

John Johnson
Kilo Sage

I would love for this workflow to run daily and look for knowlede articles that have been in Draft Mode for 7 days. For all Knowledge Articles that have been in Draft Mode for 7 days, I would like a notification sent to each knowledge article owner alerting them that their knowledge article has been in Draft Mode for 7 Days.   Hopefully this explains in detail.   Thanks in advance for your assistance.